Privacy Policy

Owner and Data Processor: Alfametrics Ltd t/a Arcadia Residences, 12 Hollington Court, Chislehurst, United Kingdom, BR7 5AJ

Owner email: info@arcadiaresidences.co.uk

1. Introduction

This Privacy Policy outlines our commitment to safeguarding the personal data of individuals who interact with our services. It explains how Alfametrics Ltd t/a Arcadia Residences collects, processes, and protects personal data in compliance with the General Data Protection Regulation (GDPR).

2. Who we are

Alfametrics Ltd t/a Arcadia Residences (referred to as ‘we,’ ‘us,’ or ‘our’ in these terms) is the data processor or controller and the operator of this website and the relevant accounts.

Company number: 11496286

Registered office: 12 Hollington Court, Chislehurst, United Kingdom, BR7 5AJ

3. Companies and websites within scope

This policy applies to Alfametrics Ltd t/a Arcadia Residences, a company, www.arcadiaresidences.co.uk, a website, and any affiliated companies or websites that may collect or process personal data on our behalf. A full list of our affiliated companies can be found below or on our website .

The following companies and websites are within scope for this privacy policy:

Booking Holdings Inc - www.booking.com

Squarespace Inc - www.squarespace.com

Tokeet Inc - www.tokeet.com

4. Collection of personal data

We only collect or process data that helps us achieve the purposes set out in this Privacy Policy. It includes personal data that is collected or processed through our website, by telephone, email, and through any other related applications. We may be provided with or have access to any of the following information.

Information you directly provide to us.

Your name, date of birth, telephone number, billing address, residential address, email address, and payment details when purchasing a service. Information submitted via forms on our website.

Information provided through interactions when corresponding with us, including posts, messages, and settings linked to your other accounts.

We may process personal information such as your name, email address, and website usage data when you interact with our website, which we use to improve your experience and provide relevant content, in accordance with this Privacy Policy.

Information automatically collected by our systems.

By using this website there is a certain amount of information which gets created and recorded automatically by the systems which operate our website and by Internet Service Providers that you use. This may include:

‘Cookies’: see below.

Technical information which identifies you personally such as the Internet Protocol (IP) address of your computer or the proxy server used by you to access this website.

Technical information which does not personally identify you such as the type of device you use to access this website, your browser type and settings, time zone setting, browser plug-in types and versions and other general device and systems information.

Statistical and log data about your visit to this website including how many times you have visited, the full Uniform Resource Locators (URL) clickstream to, through and from the website including the date and time of your visit, pages you viewed or searched for, the duration of a page view and any information about how our website was navigated by you, your purchase information.

Information received from other sources.

 We work with certain third parties to deliver our services, such as service provider, card protection and payment processing companies, business partners, and credit reference agencies. As a result, we may receive information about you from them.

5. How we use the information we collect

To fulfil our contractual obligations to you, such as processing and completing your purchase or providing information you request about a purchase. We may need to disclose information to third parties for this.

To provide you with information about our services or promotions that are similar to your preferences, based on your purchase history. We may contact you using the information you directly provide to us by telephone, email, SMS, or post. You can unsubscribe from our forms by following the link provided in the message. Only at your request, to involve you in our promotions.

To improve your purchasing experience on our website and provide a more tailored service to you.

To interact with you using Social Media. Please note we do not control Social Media websites. However, if you click on certain features, these sites may allow us to enable integration and/or access your social media accounts.

To notify you about changes to our services, this website, your purchase, or our terms and conditions.

To allow any carefully selected third parties that we choose to deal with to provide you, with information about services that we think may interest you.

For processing your purchases and keeping a record of them.

To allow us to maintain and keep this website safe and secure.

For internal maintenance and administration of this website and any Social Media, such as data analysis and research purposes.

For improving your experience of our website and processing your purchases as efficiently as possible.

Whilst you are trusting us with your information when you visit our website, to carry out our services we do need work with a number of selected third parties and share your information with them. Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. This can include companies that help us process purchases; carry out payment processing; support our IT systems or deal with our accounts. From time to time, market research, marketing and advertising companies, analytics and search engine providers, to help optimise our website and our Social Media.

If we are under a legal or regulatory duty to disclose or share your personal information.

In order to apply or to protect the rights, property or security of our company, our customers, or others.

For corporate transactions or as part of our fraud prevention and credit risk reduction procedures.

6. What we cannot do with your information

We will never sell your personal information to any third party without your consent.

We will only retain your information for as long as we need to – generally, this means while it is needed for us to provide the services you require. We will only keep information beyond these scenarios if we need to legally.

7. Security measures

We have what we believe are appropriate security controls in place to protect personal data.

We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. Whilst we try to protect your personal data we cannot guarantee its security even if transmitted via our website and such transmission is at your own risk. The data that we collect from you may be transferred, processed and stored at destinations outside the United Kingdom, and the European Economic Area. By submitting your personal data to us, you agree to this transfer, storing or processing. We will take all commercially reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

We use a trusted third party for payment processing purposes and, as such, do not store your payment details or payment method. We reveal only the last digits of your payment method when confirming a purchase. However, we transmit the full payment card number to the appropriate third party during order processing.

We implement physical, electronic, and procedural safeguards during the collection, processing, and disclosure of personally identifiable information. As part of our security procedures, we may occasionally request additional information before disclosing personal information to you.

We use secure socket layer software (SSL) to encrypt personal information that you provide via your registered account on our website. This technology prevents you from inadvertently revealing personal information using an unsecured connection. Our website is certified with an SSL certificate, which verifies that it is secure.

We keep your information confidential and store user personal data on a secure server which is password protected.

8. Your rights as a data subject

As a data subject whose personal information we hold or process, you have certain rights. If you wish to exercise any of these rights, please email info@arcadiaresidences.co.uk Or, use the information supplied in the contact us section. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes.

9. Contact us

Any comments, questions, or suggestions about this privacy policy or our handling of your personal data should be directed to:

Email: info@arcadiaresidences.co.uk

Address: Lexington House, 10-24 Auriol Road, London, United Kingdom, W14 0SS

Phone: +44 (0)800 246 1603

10. Complaints

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.

Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the United Kingdom, and the European Economic Area.

For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Its contact information can be found at https://ico.org.uk/global/contact-us/

11. Cookies

Cookies are small data files sent from a website to your computer or mobile phone. Cookies are stored on the hard drive of your device. Some are ‘session’ cookies, stored until you close your browser, others are ‘persistent’ cookies and stored for much longer periods, such as when you or your browser deletes them.

By using our website, you consent to our use of cookies. Our cookies don't give us or anyone else access to your personal data.

We use cookies to make our website work better for you and improve your shopping experience with us.

Your Profile

We use cookies to remember account information, like your password for when you log in to your account with us. This can be useful to you as you don't have to remember your password each time. These cookies don't give us access to your account or your personal details.

Accessibility

We may use cookies to allow users to resize text, making our website more accessible. If you use the resizing options, these settings would be stored in a cookie so that your chosen text size follows you around the website. These cookies don't give us access to your personal information.

Third-party cookies

These are not set by us but may be dropped onto your computer by a third party when you use our website or do certain things on our website. For example, when you click a 'share' button that lets you share pages.

We can't control how third party cookies work but we can control which websites we choose to work with.

We may from time to use Google Analytics to help us understand how well our website is working and how we can improve it. This is a third-party analytics tool to help us collect information about how people use our website and how they get to us. Please note such cookies are anonymous and do not collect or store personal information about you.

Whilst we strongly believe our website works best when you keep cookies enabled, it is your choice. You can delete and reject cookies using your browser.