FAQs

  • Bookings can be made by calling us at +44 (0)800 246 1603. Alternatively, you can email us at info@arcadiaresidences.co.uk or make a reservation through our website.

  • Payments can be made at checkout on our website. Arrangements for payment upon arrival are available upon request. Please contact us if you need further assistance with your payment.

  • Cancellation and prepayment policies may vary depending on the type of accommodation, the standard minimum cancellation policy is 48 hours.

  • Check-in time is 15:00 PM

    Check-out time is 11:00 AM

    Please inform the property in advance of your arrival time and any specific requirements.

  • The security deposit must be paid upon arrival.

  • A valid, government-issued photo ID is required upon arrival.

  • Assistance is available between 8:00 AM and 10:00 PM. Please contact us if you require help outside these hours.

  • We offer cleaning services, along with bedding and towel refreshment, for an additional charge. Please contact us if you have additional requirements.

  • Furnishings include furniture, kitchenware, a washing machine, a dishwasher, an iron, an ironing board, a flat-screen TV, and a hairdryer. Some apartments feature a dryer and a sofa bed.

  • Complimentary Wi-Fi access, along with login details, is provided in all our apartments.

  • There is step-free access to the lifts. Please contact us for further assistance during your stay.

  • Arcadia Residences are well-connected by road, buses, and Underground lines. Our address is Lexington House, 10 - 24 Auriol Road, London, United Kingdom, W14 0SS. Please contact us if you require assistance with your journey.